Shipping & Returns

Shipping Policy

DOMESTIC SHIPPING TO JAPAN - $1.40:

Average shipping time: 1-2 business days

INTERNATIONAL SHIPPING - $3.80:

Average shipping times on normal occasions:

- Europe: 6-12 business days

- US: 8-14 business days

- Everywhere else: 6-14 business days

Buyers are responsible for any customs and import taxes that may apply. Delays due to customs are not calculated in our estimated delivery times.

All orders are prepared and sent from Japan within 1-4 business days of your order (Mon-Fri). Please keep in mind that there is no shipping on the Japanese National Holidays, which might differ from your country's National Holidays.

To keep the international shipping prices as reasonable as possible, we are sending all items by international untracked letter mail. This means that we are, unfortunately, not able to provide a tracking number for your order. The options for tracked international mail from Japan are very limited and expensive at the moment, which is why we have chosen this option. If your order did not arrive within 4 weeks of the shipping confirmation email, please don't hesitate to contact us at contact@papermonogatari.com

If you have a question about your order, please check the Shop FAQ section for a quick answer.

Return & Exchange Policy

We do not accept returns, exchanges, or cancellations for orders that have already been shipped. However, if you received damaged products or are not satisfied with the order for any reason, please don't hesitate to contact us at contact@papermonogatari.com and we can surely figure out a solution together.

If you ordered the wrong product/option or used the wrong shipping information and you still haven't received a shipping confirmation email, please contact us as soon as possible via email or on Instagram DMs, and we're happy to fix it for you.

Customs & Import Taxes

Please note that we send the items from Japan and your package might be subjected to customs or import taxes when it reaches your country. Buyers are responsible for any extra costs that may apply.

Please also note that delays due to customs are not calculated in our estimated delivery times.