Shipping & Returns
We are finally able to offer a NEW Tracked Shipping option all over the world!
Shipping Options:
STANDARD SHIPPING - Untracked $4.20, Tracked $8.20:
Average shipping times on normal occasions:
- Europe: 6-12 business days
- US: 8-14 business days
- Everywhere else: 6-14 business days
PRIORITY SHIPPING (Always Tracked) - $14 to $28:
The prices range from $14 to $28 depending on your location.
Average shipping times on normal occasions: 5-8 business days everywhere in the world
DOMESTIC SHIPPING TO JAPAN - $1.40:
Average shipping time: 1-2 business days
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Buyers are responsible for any customs and import taxes that may apply. Delays due to customs are not calculated in our estimated delivery times!
Return & Exchange Policy
We do not accept returns, exchanges, or cancellations for orders that have already been shipped. However, if you received damaged products or are not satisfied with the order for any reason, please don't hesitate to contact us at contact@papermonogatari.com and we can surely figure out a solution together.
If you ordered the wrong product/option or used the wrong shipping information and you still haven't received a shipping confirmation email, please contact us as soon as possible via email or on Instagram DMs, and we're happy to fix it for you.
Customs & Import Taxes
Please note that we send the items from Japan and your package might be subjected to customs or import taxes when it reaches your country. Buyers are responsible for any extra costs that may apply.
Please also note that delays due to customs are not calculated in our estimated delivery times.